Toledo Damage Restoration is a free phone referral service. One call to (567) 290-1980 connects you with an independent water damage restoration company that works in the Toledo area. Here's how it works, what to have ready, and what to do if something goes wrong.
The steps
- You call (567) 290-1980. The call is free.
- You describe the damage. Where the water came from, how deep it is, which rooms are wet, and your address or nearest cross street.
- You're connected with a local pro. Your details go to an independent restoration company that serves your area.
- The pro gives you a free quote. They look at the damage, explain the plan and give you a price before work starts.
- You decide. Hire them, ask questions, or get another quote. There's no obligation.
Calls to this number are recorded for quality and training.
Have this ready when you call
- Your address, and whether you live in the City of Toledo or a suburb or township.
- Where the water came from: pipe, appliance, floor drain, roof, or outside flooding.
- How deep it is, which floors are wet, and whether the basement is finished.
- Whether the water is stopped. If not, close your main shutoff or call Engage Toledo at 419-936-2020 and press 1 for the free city shutoff.
- Your insurance company, and whether you've opened a claim.
What a good first visit looks like
Toledo-area homeowners who post good reviews describe the same things: a polite crew that shows up when it said it would, explains what it found in plain words, protects the house while working, and leaves it clean. A good first visit also includes moisture readings, photos, and a written estimate before anyone starts tearing things out.
Read before you sign
Restoration companies often ask you to sign papers at the first visit. These can include a work authorization or a form that lets them deal with your insurance company directly. Some Toledo-area homeowners say they signed one, decided not to hire the company, and got billed anyway. Before you sign, ask:
- Is the inspection and estimate free? Do I owe anything if I don't hire you?
- Does this paper commit me to hiring you, or just let you inspect?
- What will you bill my insurance, and what will I owe out of pocket?
You can ask for a copy to read before signing. A good company won't mind.
If something goes wrong
Talk to the provider first. Most problems, like a missed visit or a billing question, get fixed with a direct conversation. Put your concern in writing and keep copies of estimates, invoices and photos. If that doesn't work, you can file a complaint with the Ohio Attorney General's consumer protection section. If an insurance claim is the problem, the Ohio Department of Insurance takes consumer complaints. Toledo Damage Restoration doesn't do the work and can't guarantee any provider's work.
What this service costs you
Nothing. The call and the quote are free. Restoration companies may pay this site for each referral. Your price is the same either way. Prices for the work itself come from the provider. See the Toledo water damage cost guide for published price ranges.